Japanese hotel operator plans big increase in foreigner hires
Daiwa House unit seeks to enhance customer service with more receptionists from abroad
OSAKA -- A hotel subsidiary of Daiwa House Industry is increasing hiring of recent foreign graduates to 80% or so of new recruits to improve service for visitors to Japan and get ready for the 2020 Tokyo Olympics.
The roughly 200 new faces brought on by fiscal 2021 will work at Daiwa Royal Hotels operated by Daiwa Resort, which will open around 10 locations in such cities as Osaka and Kyoto for business travelers and others. They will first receive six months of training at hotels in Japan. The company plans to make as much as half of its reception staff foreigners once it reaches its hiring goal.
Recruitment costs and other factors previously limited foreign hires to roughly 10, mainly graduates who had studied abroad in Japan.
Daiwa Resort began moving to hire more foreign employees in fiscal 2017, sending recruiters to the U.K., the U.S. and other mainly Western countries. It placed great importance on Japanese-language skills. Forty-eight of 61 new graduates hired were foreigners, accounting for just under 80% of the recruiting class.
Japanese hotels typically do not hire many foreigners -- and when they do, they often turn to professional schools specializing in the tourism sector.
Hankyu Hanshin Hotels, part of Hankyu Hanshin Holdings, and Rihga Royal Hotels operator Royal Hotel each hire just 10 or so foreign graduates a year. The former has a recruiting partnership with a Taiwanese university, while the latter has participated in a South Korean job fair.