Nikon to offer free replacements for defective camera in China
TORU SUGAWARA, Nikkei staff writer
SHANGHAI -- Japanese camera maker Nikon will offer free replacements in China of its faulty D600 digital SLR camera, the Shanghai municipal government announced Thursday.
Earlier this month, state-run China Central Television aired a program criticizing the company for refusing to offer replacements or reimbursements to D600 owners despite widespread complaints that the camera had a flaw.
Nikon has confirmed that the camera is susceptible to an "abnormal phenomenon" in which black spots appear on images captured by it.
The company said it will offer free replacements to D600 owners who purchased the camera in China and have records showing they took it in for repairs at least twice. The replacement camera will be a different model but have similar specifications.
Nikon decided to offer free replacements after holding discussions with the Shanghai Consumer Rights Protection Commission, said a Shanghai city official.