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Business Insight

Newer startups will address safety worries if Didi doesn't

After passenger deaths, Chinese ride service has to show it is not 'evil'

Didi Chuxing Technology, China's dominant ride-hailing service, pledged this month to invest 140 million yuan ($20.39 million) to improve safety and customer service.

In May, Didi had also vowed to put through a range of safety enhancements. Those promises followed the rape and killing of a flight attendant in the central city of Zhengzhou, allegedly by the driver she had been matched with by Didi's Hitch carpooling service.

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