MANILA -- As Zoom rose to become the pandemic era's top videoconferencing platform, the U.S. company turned to the Philippines, the world's call center capital, for customer and operations support.
The company was "seeking a cost-effective solution in the middle of a pandemic" when it launched in Manila late last year, and it has since tripled its head count, said Gian Reyes, vice president at KMC Solutions, Zoom's contractor.
