To enable computers to decipher complex documents, Taiger uses a method called symbolic AI, an approach that differs from the machine learning championed by tech giants like Google and IBM. © Nikkei illustration

Singapore startup Taiger earns its stripes with AI technology

'Hybrid' approach improves accuracy in a world where documents vary widely

KEN KOYANAGI, Nikkei Asia Editor-at-large

January 15, 2021 06:13 JST

SINGAPORE -- Signing up a small business as a new customer would often take Banco Santander several days. As at other financial institutions, validating identity documents and corporate paperwork was time-consuming and costly for both bank and customer.

But today Spain's largest bank can typically get this customer "onboarding" done in just 15 minutes.