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Business trends

Canon security cameras keep close eye on customer satisfaction

System offers retailers real-time analysis of emotions

Canon's new security camera system analyzes facial expressions to detect happiness levels.

TOKYO -- A Canon unit is launching a new security camera system that performs double duty, providing surveillance while also enhancing customer service.

Canon Marketing Japan's system analyzes facial expressions in real time -- a feature envisioned as a marketing tool allowing retailers and entertainment venues to interpret customers' reactions moment by moment.

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