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Business trends

Philippines' largest call center gives up tax perks for remote work

Government says U.S. outsourcer Concentrix may let 100,000 staff work from home

Department of Finance Assistant Secretary Juvy Danofrata says Concentrix's decision shows tax incentives "apparently [are] not the main consideration [for doing] business in the country." (File photo by Yumi Kotani) 

MANILA -- The Philippines' largest call center has opted to forego tax incentives to continue its work-from-home scheme, the country's finance department said on Friday.

The move by California-based Concentrix, which has 100,000 employees in the Philippines, underlines the ongoing shift in the workplace amid the coronavirus pandemic and the hard choices some companies face in the transition from at-home to on-site work.

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