JAKARTA -- Just as employees at Garuda Indonesia were waking up on the morning of Sept. 17, an email from their new chief executive landed in their inboxes. Askhara Danadiputra had taken control of the embattled airline five days earlier and was eager to emphasize that the new boss would not be the same as the old boss.
Aside from the usual CEO talk of prioritizing innovation and avoiding complacency, Danadiputra promised improvement on a more personal level. "The board of directors will focus on improving employee capacity and making employees happy," he wrote. "With employees who are happy, then by themselves the employee will provide the best service to the customer."