China and Japan try cashier-free stores -- for different reasons

An e-retail boom and labor shortages have retailers cutting down on human staff

20180111_mag_biz Convenience store Guangzhou

A customer chooses items at an automated F5 Future Store in Guangzhou.

DAISUKE HARASHIMA and SHU MATSUDA, Nikkei staff writers

GUANGZHOU/TOKYO Asia's two biggest economies, China and Japan, are different in many respects, but two things they have in common are large numbers of convenience stores and an enthusiasm for automation. Not surprisingly, both countries are combining the two, moving toward a convenience store industry that is largely automated, with little or no human staff.

Yet the two countries are doing this for different reasons. In China, the spread of cashier-free shops comes in the context of an online retailing boom, while in Japan, the industry is seeking ways to cope with a worsening labor shortage.

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