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China tech

In China, Zoom no match for Alibaba's videoconference app

Digital divide risks compatibility problems with US and Japanese business partners

Videoconferencing app Zoom is one way companies are conducting both internal as well as external meetings to reduce the need for potentially dangerous physical encounters due to the spread of COVID-19.   © Reuters

TOKYO -- Chinese business professionals working from home have embraced videoconferencing apps produced by Alibaba Group Holding and Tencent Holdings, instead of Zoom, the favorite among U.S. users, in a trend that could create a compatibility issue in cross-border business talks.

DingTalk, developed by Alibaba, won the crown for most downloads in China during the first quarter of the year, U.S. analytics firm App Annie said. Not only is DingTalk used for videoconferencing, teams can share documents via the all-in-one telecommuting platform.

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