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China tech

Service robots lend a hand at China's banks and railway stations

Mechanical assistants could cut costs, but technology has kinks to work out

Xiao Si, a humanoid robot, helps customers seeking legal assistance at the Dalian Public Legal Service Center.

DALIAN, China -- Public facilities and banks in China are increasingly relying on robots to serve customers. While these mechanical helpers are expected to ease rising labor costs and improve service, they must become smarter if they are to really catch on.

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