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ASEAN outsourcing players keep talent with AI and remote work

Labor-intensive industry invents proprietary online tools, moves into microsites

A TDCX outsourcing site in Vietnam: The company is setting up new bases in Vietnam and Indonesia to handle growing demand. (Photo courtesy of TDCX)

SINGAPORE/MANILA -- Southeast Asia's call centers and outsourcing companies are fighting high attrition rates by quickly adopting new technologies and offering hybrid work setups.

As the business process outsourcing (BPO) industry continues to expand its sites in the region, players like Singapore-based TDCX have set up their own human resource systems to cut the amount of money and time it costs to hire in today's competitive labor market.

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