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Amazon leaves packages at the door, defying Japan's service culture

Drop-off service to be offered nationwide despite concerns over theft

Multiple delivery attempts in Japan mean shipping companies need about 90,000 additional workers a year.

TOKYO -- In a country where customer service is a point of pride, Amazon Japan is challenging the status quo by daring to leave packages at the door.

Amazon is aiming to offer the option nationwide next year through Japan's postal service, which operates 24,000 post stations across the country. The company has been testing the service since February in areas where it has its own delivery networks, allowing customers the option to have packages dropped off at their doors or garages.

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