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Business trends

At Tokyo's Henn na Hotel, robots run the show

Company opens fifth such hotel, with plans for 100 throughout Japan and beyond

Female robots welcome a guest at the reception desk of Henn na Hotel in Tokyo's Ginza district. (Photo by Ken Kobayashi)

TOKYO -- A new hotel opened Thursday in Tokyo's upscale Ginza district. The name, Henn na Hotel, offers guests their first inkling that it is like no other in central Tokyo. Henn na means "strange" in Japanese, and indeed the property is unique. It is run mostly by robots, and a few humans.

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