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Hong Kong's Bank of East Asia slims down with digital banking

Century-old institution races to modernize for new era

The Bank of East Asia will try to control costs without resorting to any layoffs. (Photo by Takeshi Kihara)

HONG KONG -- The Bank of East Asia, a Hong Kong mainstay with a 100-year history, has decided to fully embrace the digital age to complement the extensive streamlining of bricks-and-mortar banking.

At a typical BEA location in a Hong Kong shopping center, business is conducted paperlessly. Instead of handing out fliers, bank employees standing behind counters show customers the lineup of financial products using touch screens and other smart devices.

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