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JR East's travel bureaus in train stations to close

Japanese rail operator moves sales online as customers shun preset packages

JR East will switch to fully online sales, focusing on plans in which customers can combine rail tickets and hotel reservations of their choice.   © Kyodo

TOKYO -- East Japan Railway plans to close a chain of in-station travel agencies by March 2022 and move sales of its travel products online, Nikkei learned Friday.

The View Plaza travel service centers have been JR East's main avenue for selling train tours and other travel packages. But business at the agencies has been sluggish in recent years, while online sales have been brisk.

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