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JR East turning to AI to better serve riders

JR East aims to respond more quickly to questions on transfers, for example.

TOKYO -- Japanese railway operator JR East is looking at artificial intelligence as a way to improve customer service.

The company will take advantage of AI to help call center operators respond to inquiries faster. In a pilot study planned for this fall, a system will turn telephone conversations into text automatically, analyze them, and come up with answers for operators to use.

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