ArrowArtboardCreated with Sketch.Title ChevronTitle ChevronIcon FacebookIcon LinkedinIcon Mail ContactPath LayerIcon MailPositive ArrowIcon Print

JR East turning to AI to better serve riders

JR East aims to respond more quickly to questions on transfers, for example.

TOKYO -- Japanese railway operator JR East is looking at artificial intelligence as a way to improve customer service.

The company will take advantage of AI to help call center operators respond to inquiries faster. In a pilot study planned for this fall, a system will turn telephone conversations into text automatically, analyze them, and come up with answers for operators to use.

Sponsored Content

About Sponsored Content This content was commissioned by Nikkei's Global Business Bureau.

Discover the all new Nikkei Asia app

  • Take your reading anywhere with offline reading functions
  • Never miss a story with breaking news alerts
  • Customize your reading experience

Nikkei Asian Review, now known as Nikkei Asia, will be the voice of the Asian Century.

Celebrate our next chapter
Free access for everyone - Sep. 30

Find out more