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Japan's Aeon offers video interpreters for foreign shoppers

Smartphone-based service handles 10 languages at 550 domestic stores

A shopper at an Aeon store near Narita Airport uses the interpretation service on the smartphone.

TOKYO -- Japanese retailer Aeon has introduced a video interpreter service at roughly 550 of its domestic stores to serve the country's rising number of foreign shoppers.

The interpretation service, provided by a Tokyo-based company, uses video chat to let a store clerk and a customer communicate in 10 languages including English, Chinese, Portuguese, Spanish and Tagalog. A store clerk calls up an interpreter using a store-provided smartphone or tablet. 

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