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Labor crunch in Japan costs Seven-Eleven president his job

Retail giant names new leader to quell franchise revolt over 24-hour policy

Seven-Eleven Japan is testing shorter hours at some stores in response to complaints from franchise owners. (Photo by Masayuki Terazawa)

TOKYO -- The company behind Japan's 7-Eleven convenience store chain is reshuffling management as its longtime policy of requiring stores to stay open 24 hours faces mounting discontent among short-staffed franchisees.

Seven-Eleven Japan is set to appoint Vice President Fumihiko Nagamatsu as president in the first leadership change since 2016, when the sudden resignation of Toshifumi Suzuki as chairman of parent company Seven & i Holdings forced a shake-up. Current President Kazuki Furuya will serve as chairman of the operating company.

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