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Philippine BPO lobby eyes 1m new jobs and work-at-home framework

Call center industry seeks to charm Marcos with ambitious employment goal

The Philippines outsourcing industry aims to add over a million jobs during the six years that President Ferdinand Marcos is in office. (Source photos by Yumi Kotani and Reuters) 

MANILA -- The Philippines' business process outsourcing industry, which includes call centers, plans to create 1.1 million new jobs during President Ferdinand Marcos' six-year term, as the sector steps up lobbying for a permanent remote work scheme.

The ambitious target comes as the economically important industry grapples with regulatory uncertainties that had emerged as a result of a surge in the number of people working from home during the COVID pandemic.

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