TOKYO -- Sompo Japan Nipponkoa Insurance will use artificial intelligence to examine car insurance claims, using GPS and dash cam recorder data to enable quicker payouts of benefits.
The Tokyo-based insurer plans to introduce the program as early as this year to cover around 100,000 vehicles in which customers have installed dash cam recorders. The company is developing the system with Genext, an image analysis specialist based in Yokohama.
Dash cam images and GPS data will be used to reproduce a collision while factoring in vehicle speeds and road conditions. AI will analyze this information and use past accident data to compute fault percentages for the parties involved.
Conventional claims processing takes nearly two months including on-site investigations and settlement negotiations. AI will slash the time to just one to two weeks, according to the insurer, which is part of Sompo Japan Nipponkoa Holdings.
Data provides more objective evidence to negotiate damages compared with relying on a driver's memory. The company plans to use accident data to advise drivers on safety as well.
Many nonlife insurers in Japan have begun leasing dash cam recorders to auto insurance customers in order to improve their services in case of an accident. Data utilization for fault determination appears likely to take root.