TOKYO -- Malfunctions plaguing JR East's much-awaited new train, touted as the embodiment of its technological prowess, cast doubt on the railway operator's long-term growth strategy and overseas ambitions.
"The troubles on the first day of service inconvenienced and worried many customers, and we once again give our sincerest apologies," President Tetsuro Tomita told a news conference Wednesday. Three stations along the Yamanote Line were affected by the glitches that forced the E235 series to suspend service on the first day. Some of the causes have yet to be determined as investigations continue.
