TOKYO -- Japan Inc. is crawling out of the nation's state of emergency, but the search for a new normal is barely under way at Nomura, Japan's top brokerage house, where the coronavirus pandemic has highlighted the need to adapt a more digital model to keep pace with nimbler rivals.
Some of its branches resumed operations last Tuesday, two days after the government decided to lift the state of emergency for nonmetropolitan regions. But concerns linger over whether customers will come back. Face-to-face consultations had long been a hallmark of Japan's vaunted brokerage services.
