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Indonesia's top lender expects coronavirus to boost digital banking

Director at state-owned bank foresees short-term pain, long-term gain

Bank Rakyat Indonesia expects greater demand for digital services as people stay indoors amid the coronavirus outbreak.   © Reuters

JAKARTA -- The coronavirus outbreak could serve as a catalyst for Indonesia become a cashless society and embrace digital banking, a director at Indonesia's biggest bank by assets said, as people stay indoors for to avoid infection.

Though no official lockdowns are in place in the archipelago and banks remain open as they are deemed essential services, digital banking services are seeing a rise in demand, according to Indra Utoyo, director of digital, information technology and operation at Bank Rakyat Indonesia.

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