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Food & Beverage

Yum China adds machines, not workers, as it expands store network

KFC and Pizza Hut operator has doubled profits since 2016, but kept staffing flat

A robot serves up ice cream at a KFC outlet in Shanghai.    © AP

HONG KONG -- Yum China's network of KFC and Pizza Hut outlets has kept growing right through the COVID pandemic, even as the size of its workforce has remained steady, the group's chief executive said on Wednesday.

"We increased our stores, but without increasing the total number of staff," said Joey Watt on a call with analysts and investors, highlighting Yum China's investments in artificial intelligence and digital technologies to support operations and training.

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