One aspect of the Volkswagen emissions scandal that has so far escaped attention is the part played, or not played, by the company's certifications to the ISO 9001 standard for quality management and ISO 14001 standard for environmental management.
Neither VW nor ISO (the International Organization for Standardization) have replied to the following question: "Volkswagen has worldwide certification to ISO 9001 and ISO 14001. Doesn't the scandal over VW's emissions manipulation indicate a failure of certification to the standards, in terms of meeting customers' quality requirements, customer satisfaction and environmental management?"
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