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Japan's delivery network feeling the strain

Rising parcel volume, severe labor shortage making logistics systems difficult to maintain

At this distribution center of Yamato Transport in Fujisawa, Kanagawa Prefecture, southwest of Tokyo, parcels of other logistics companies are delivered collectively.

TOKYO -- A swelling volume of parcels and an acute labor shortage are making Japan's delivery services increasingly difficult to operate.

In mid-December last year, customer service representatives at a major online mail order company were busy answering inquiries from customers after the company posted a note on its website that their deliveries could be delayed due to a surge of orders for Christmas and year-end gifts.

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