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Japan's top delivery company seeks to lighten workers' load

Yamato to deploy more evening drivers, invest in efficiency improvements

Yamato Holdings President Masaki Yamauchi unveils the company's next three-year plan.

TOKYO -- Yamato Holdings will spend heavily on labor-saving technology and other improvements to make employees' jobs easier as package volume surges, according to the parcel delivery group's new three-year plan.

Drivers for Japan's leading door-to-door shipping company currently handle drop-offs, pickups and sales. But a surge in package volume owing in part to the growth of online shopping has made this juggling of duties a herculean feat, particularly in the afternoon and evening hours. Yamato plans to secure 10,000 delivery-only drivers during these times by fiscal 2019, either as contract workers or through outsourcing. This will help shorten hours for regular delivery staff and improve sales operations.

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