TOKYO -- Yamato Holdings will spend heavily on labor-saving technology and other improvements to make employees' jobs easier as package volume surges, according to the parcel delivery group's new three-year plan.
Drivers for Japan's leading door-to-door shipping company currently handle drop-offs, pickups and sales. But a surge in package volume owing in part to the growth of online shopping has made this juggling of duties a herculean feat, particularly in the afternoon and evening hours. Yamato plans to secure 10,000 delivery-only drivers during these times by fiscal 2019, either as contract workers or through outsourcing. This will help shorten hours for regular delivery staff and improve sales operations.