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Business

Japanese service model buckling amid labor shortage

Big names adding fees, shortening hours and offering higher pay

TOKYO -- Under pressure from a dearth of personnel, a number of companies in Japan's service sector are rethinking their famously customer-focused way of doing business.

Yamato Holdings unit Yamato Transport, the biggest domestic home delivery provider, has made news with its decision to stop handling same-day deliveries for Amazon.com.

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