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Labor pains test 'customer first' creed at shipper Yamato

Rest of Japan's service sector may take lesson from attempt to turn down volume

Yamato Transport partners with competitors like Sagawa Express on deliveries in some parts of Japan. Even so, it struggles to cope with rising labor costs.

TOKYO -- Dealing with Japanese labor shortages has become such a pressing challenge that the stock market is cheering a move by logistics giant Yamato Transport to stunt its own growth.

Shares in parent Yamato Holdings climbed 8% Thursday on reports that labor and management are negotiating limits to package intake. This may inspire others in the service sector to reassess a proud tradition of emphasizing customer satisfaction.

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