TOKYO Nissan Motor is recalling 1.16 million cars in Japan, and its handling of the mess raises questions about how one of the industry's best damage control artists succumbed to complacency.
For automakers, recalls come with the territory. When you are constructing a product with 30,000 parts, at some point there is bound to be a problem. The key is how companies respond, and Nissan has been considered a role model for the right way to do it -- even once earning praise from former U.S. Transportation Secretary Ray LaHood.
