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Nissan takes a $221 million refresher on quality control

The carmaker set the bar for handling recalls -- then it slipped up

Nissan estimates the cost of recalling 1.21 million cars at about $221 million.   © Reuters

TOKYO Nissan Motor is recalling 1.16 million cars in Japan, and its handling of the mess raises questions about how one of the industry's best damage control artists succumbed to complacency.

For automakers, recalls come with the territory. When you are constructing a product with 30,000 parts, at some point there is bound to be a problem. The key is how companies respond, and Nissan has been considered a role model for the right way to do it -- even once earning praise from former U.S. Transportation Secretary Ray LaHood.

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