7-Eleven Japan to use generative AI to speed production planning

New system expected to save time by a tenth and improve product quality

20231102 Seven Eleven

Seven-Eleven Japan will launch products developed using artificial intelligence from 2024. (File photo by Keiichiro Sato)

YOSHIHIRO HARA, Nikkei staff writer

TOKYO -- Seven-Eleven Japan, operator of the country's biggest convenience store chain, will start employing generative artificial intelligence for more efficient product planning, thereby taking a new approach in the retail sector where such technology has been mainly used to sell products.

From the spring of 2024, the company will use AI to generate texts and images for new products based on analysis of store sales data and consumer feedback through social media.

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