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Retail

Asia's retailers shun artificial intelligence

Microsoft study finds 67% of businesses fail to adopt emerging tech

Of 218 Asian retail executives surveyed last year by software giant Microsoft and market intelligence firm IDC, 23% said they had not even considered using AI as part of their strategy. (Photo by Dylan Loh)

SINGAPORE -- Tucked inside Singapore's University of Technology and Design is a convenience store where customers can grab what they want and leave without interacting with any staff or even a self-service checkout.

Named Pick and Go, the store uses a suite of AI-powered cameras and sensors to track people and items as they exit the store, deducting the cost of the goods from funds deposted in pre-registered customer accounts.

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