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Asia's retailers shun artificial intelligence

Microsoft study finds 67% of businesses fail to adopt emerging tech

Of 218 Asian retail executives surveyed last year by software giant Microsoft and market intelligence firm IDC, 23% said they had not even considered using AI as part of their strategy. (Photo by Dylan Loh)

SINGAPORE -- Tucked inside Singapore's University of Technology and Design is a convenience store where customers can grab what they want and leave without interacting with any staff or even a self-service checkout.

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