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Brushing restraint aside, Uniqlo keeps doors open in Japan

'Closing is easy,' CEO says as casualwear chain applies lessons learned from China

Customers at Uniqlo's Ginza flagship are told to wear masks and sanitize their hands. (Photo by Kento Igami)

TOKYO -- When Uniqlo reopened its flagship clothing store in Tokyo's upscale Ginza district on May 11 after a monthlong shutdown, masked greeters took the temperatures of customers, who were told to wear masks and sanitize their hands.

Nothing was left to chance. "As long as we're open, we will not produce one infected person," store manager Shunsuke Kanno said.

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