FamilyMart preps 1,000 unmanned stores in Japan by 2024

Convenience store employs dozens of cameras to meet labor shortage challenge

20210910 Family Mart Evening Scoop

FamilyMart's trial store in Tokyo used 50 cameras to monitor a 50 sq.-meter-space, about 30% the size of a regular outlet. (Photo by Makoto Okada)

Nikkei staff writers

TOKYO -- Convenience store operator FamilyMart looks to open about 1,000 unstaffed shops by the end of fiscal 2024 offering the same products as the chain's regular outlets, in the first large-scale deployment of fully automated stores in Japan.

Japan loosened regulations last year that required stores to have employees on staff. The country's labor shortage is set to intensify as the population continues to decline, and more businesses are moving to streamline operations using digital technology.

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