Seven-Eleven Japan logs first monthly sales drop since 2010

Convenience store chain reckons with fallout from mobile payments hack

20190813N 7Pay

7-Eleven franchisees say the hacking of Seven-Eleven Japan's 7Pay platform contributed to a drop in customer traffic.

TAKAYUKI YAO, Nikkei staff writer

TOKYO -- Seven-Eleven Japan reported Tuesday its first year-on-year decline in monthly chainwide sales in more than nine years, with bad weather and the hacking of the short-lived 7Pay mobile payment platform seemingly driving customers elsewhere.

Sales across all of the Seven & i Holdings unit's convenience stores fell 1.2% in July. The company also logged a 5.6% drop in same-store customer traffic, which it attributed partly to a long stretch of rainy weather through mid-July, mainly in the greater Tokyo region. Sales of beverages and ice cream were also slower than a year earlier, when the heat was especially intense.

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