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Business

Robots help keep guests happy and profits up at Japan's Henn na Hotel

The humanoid receptionist at Henn na Hotel speaks four languages, and her dinosaur "co-workers" roar when they are in a bad mood. (Photo by Manami Yamada)

SASEBO, Japan When Japan's first robot-staffed hotel opened its doors, skeptics expected the novelty would soon wear off. But customers have taken to the concept, and a year later, Henn na Hotel is now one of the most profitable in Japan.

The hotel opened in July, 2015. It is part of Huis Ten Bosch, a Dutch-themed amusement park in Sasebo, Nagasaki Prefecture, operated by Japanese travel agency H.I.S.

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