ArrowArtboardCreated with Sketch.Title ChevronTitle ChevronEye IconIcon FacebookIcon LinkedinIcon Mail ContactPath LayerIcon MailMenu BurgerPositive ArrowIcon PrintIcon SearchSite TitleTitle ChevronIcon Twitter
Business

Shanghai KFC automates amid labor shortage

KFC has automated one of its Shanghai outlets.

SHANGHAI -- A Kentucky Fried Chicken outlet in Shanghai's Metro City commercial complex in China serves customers through an automatic order-taking machine. The system, implemented on an experimental basis, has been well-received as it cuts down on waiting time.

     Customers order using a touch-panel screen and pay using credit or debit cards.

     The U.S. fast-food brand is turning to the ticketing machine to deal with an acute labor shortage in urban areas. In particular, the dearth is serious in the low-wage service sector.

     The device transmits orders to the kitchen online. It handles order-taking more quickly than conventional manned counters, where long lines usually form. "I like this way because I don't have to wait for a long time," said a man in his 20s.

     Automated restaurant order services are common in Japan, but they are new to China, where labor is cheap. The introduction of an automatic ticketing service by KFC suggests a change in the country's economic growth pattern, which has long relied on abundant cheap labor.

Sponsored Content

About Sponsored Content This content was commissioned by Nikkei's Global Business Bureau.

You have {{numberArticlesLeft}} free article{{numberArticlesLeft-plural}} left this monthThis is your last free article this month

Stay ahead with our exclusives on Asia;
the most dynamic market in the world.

Stay ahead with our exclusives on Asia

Get trusted insights from experts within Asia itself.

Get trusted insights from experts
within Asia itself.

Get Unlimited access

You have {{numberArticlesLeft}} free article{{numberArticlesLeft-plural}} left this month

This is your last free article this month

Stay ahead with our exclusives on Asia; the most
dynamic market in the world
.

Get trusted insights from experts
within Asia itself.

Try 3 months for $9

Offer ends May 26th

Your trial period has expired

You need a subscription to...

  • Read all stories with unlimited access
  • Use our mobile and tablet apps
See all offers and subscribe

Your full access to the Nikkei Asian Review has expired

You need a subscription to:

  • Read all stories with unlimited access
  • Use our mobile and tablet apps
See all offers
NAR on print phone, device, and tablet media