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Indonesia's Bukalapak sees itself as 'financial inclusion champion'

E-commerce giant further targets underbanked population through Mitra business

Mitra Bukalapak is helping owners of Indonesian warung kiosks to digitalize operations with the aim of making it easier for them to do business and access financial services. (Source photos by Nana Shibata)

JAKARTA -- Indonesian e-commerce company Bukalapak sees further opportunity in helping power the ubiquitous small and midsize family-owned warung retail shops operating throughout the archipelagic nation by increasing its financial product offerings, an executive told Nikkei Asia.

Bukalapak's Mitra business is helping warung owners to digitalize operations. The service enables the shops, which stock a variety of daily necessities, to carry out one-stop procurement of goods with an app and also sell digital items including phone credits and data plans.

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