TOKYO -- Fans of Japan's Mos Burger now can order a meal and have it brought to their table without interacting face-to-face with an employee. But there is more to this month's robotic initiative than meets the eye.
The operator of the robot is not inside the burger shop at the parent company's Tokyo headquarters, or even nearby. In July, the company tested remote service run by a person living hundreds of kilometers away in northern Japan's Akita Prefecture. The operator suffers from a debilitating disease.