Singapore's DBS 'nudges' its way to digital banking summit with AI

Smart alerts and aggressive transformation pave way to record profits

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Singaporean bank DBS has successfully staged a shift to digital banking. (Photo courtesy of DBS Group Holdings)

TAKASHI NAKANO, Nikkei staff writer

SINGAPORE -- Singapore-based DBS Group Holdings, Southeast Asia's leading bank, sent subscribers a slew of smartphone notifications in May as Wall Street stocks finished down for the eighth week in a row.

Those alerts flagged portfolio stocks that hit 52-week lows, enabling customers to swiftly cut their losses or buy on the dips. In all, DBS relayed 30 million such "nudges" in a month to its 3.5 million customers, an innovation that is front and center of the thriving digital pivot taken by the bank.

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