HONG KONG -- Early this month, when Eleven received an item she ordered from Taobao, Alibaba's flagship retail platform, she saw a note attached to the package: "If you initiate a returnless refund without the seller's approval, you will be sued immediately for a compensation of around 2,000 yuan [$280]," it read.
The Hangzhou-based office worker, who asked to use only her English name, said she was shocked at first, as she had never personally requested a returnless refund before, but in the end could only laugh.
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