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Missed connections: Rakuten's new mobile service hits snag

Almost 20% of users in trial fail to link up to network with limited range

Rakuten CEO Hiroshi Mikitani holds a Rakuten Mini smartphone at a news conference in Tokyo on Sept. 6.

TOKYO -- Japanese e-commerce company Rakuten, now the country's fourth mobile carrier, has been hit with a stream of support requests from users unable to connect to its network in the first few weeks of its wireless service trial.

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