ArrowArtboardCreated with Sketch.Title ChevronTitle ChevronIcon FacebookIcon LinkedinIcon Mail ContactPath LayerIcon MailPositive ArrowIcon Print

Missed connections: Rakuten's new mobile service hits snag

Almost 20% of users in trial fail to link up to network with limited range

Rakuten CEO Hiroshi Mikitani holds a Rakuten Mini smartphone at a news conference in Tokyo on Sept. 6.

TOKYO -- Japanese e-commerce company Rakuten, now the country's fourth mobile carrier, has been hit with a stream of support requests from users unable to connect to its network in the first few weeks of its wireless service trial.

Of the more than 4,500 customers who received SIM cards as of Tuesday, nearly 20% have yet to connect, the company said.

Sponsored Content

About Sponsored Content This content was commissioned by Nikkei's Global Business Bureau.

Discover the all new Nikkei Asia app

  • Take your reading anywhere with offline reading functions
  • Never miss a story with breaking news alerts
  • Customize your reading experience

Nikkei Asian Review, now known as Nikkei Asia, will be the voice of the Asian Century.

Celebrate our next chapter
Free access for everyone - Sep. 30

Find out more