ArrowArtboardCreated with Sketch.Title ChevronTitle ChevronIcon FacebookIcon LinkedinIcon Mail ContactPath LayerIcon MailPositive ArrowIcon PrintIcon Twitter
Telecommunication

Missed connections: Rakuten's new mobile service hits snag

Almost 20% of users in trial fail to link up to network with limited range

Rakuten CEO Hiroshi Mikitani holds a Rakuten Mini smartphone at a news conference in Tokyo on Sept. 6.

TOKYO -- Japanese e-commerce company Rakuten, now the country's fourth mobile carrier, has been hit with a stream of support requests from users unable to connect to its network in the first few weeks of its wireless service trial.

Sponsored Content

About Sponsored Content This content was commissioned by Nikkei's Global Business Bureau.

Nikkei Asian Review, now known as Nikkei Asia, will be the voice of the Asian Century.

Celebrate our next chapter
Free access for everyone - Sep. 30

Find out more