ArrowArtboardCreated with Sketch.Title ChevronTitle ChevronIcon FacebookIcon LinkedinIcon Mail ContactPath LayerIcon MailPositive ArrowIcon PrintIcon Twitter
Transportation

Asian airlines fight to reassure passengers over virus response

Automation and hygiene stepped up to entice customers back to the skies

JAL temporarily offered check-in kiosks which do not require touching at Tokyo’s Haneda Airport. (Photo courtesy of JAL)

TOKYO -- After over half a year of managing All Nippon Airways' ground operations at Haneda Airport amid a pandemic, heightened sanitation and social distancing have become so routine for Mariko Kumita and her team that, as she says, "I am starting to feel like I'm forgetting what used to be normal."

The situation is a far cry from the scramble in January, when ANA sent a flight to repatriate Japanese citizens from Wuhan, the Chinese city that was the coronavirus epicenter. Back then, a terminal typically used for domestic flights had to be reconfigured with immigration and customs checkpoints in under 48 hours.

Sponsored Content

About Sponsored Content This content was commissioned by Nikkei's Global Business Bureau.

Discover the all new Nikkei Asia app

  • Take your reading anywhere with offline reading functions
  • Never miss a story with breaking news alerts
  • Customize your reading experience

Nikkei Asian Review, now known as Nikkei Asia, will be the voice of the Asian Century.

Celebrate our next chapter
Free access for everyone - Sep. 30

Find out more