NEW YORK -- The crisp fragrance of Lysol in the lobby, a reassuring greeting from the sanitation manager, a state-of-the-art touchless lock at the elevator -- cleanliness has always been at the heart of the hotel business, but it has become an obsession like never before in the wake of the coronavirus pandemic.
There was a time when Hilton Worldwide Holdings added the scent of jasmine to hotel lobbies to differentiate itself from the competition. Starting this month, the company is rolling out the CleanStay program, an effort to turn cleaning into a science.
