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Couriers, customers cheer Vietnamese app

Three-wheeled motorbikes, or xe ba gac, are ideal for carrying parcels through Vietnam's many narrow streets.

HANOI -- A Vietnamese startup is changing the way parcels get from point A to B in the country.

     Heavy traffic and narrow alleyways mean three-wheeled motorbikes, known as xe ba gac, are generally the way to go for delivering packages in places like Ho Chi Minh City and Hanoi. But customers frequently complain about unreliable service, and even theft by self-employed couriers. Finding a driver can be tough as well.

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