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Commercial Services

Relia, Inc.

Business Summary

Relia, Inc. provides business process outsourcing services. It operates through the following segments: Consultation and Analytics Services, Contact Center Services, Back Office Services, Field Operation Services, Digital Marketing Services and Overseas Services. The Consultation and Analytics Services segment provides comprehensive consultation that covers from designing strategy to operation for direct communication enterprises and customers. The Contact Center Services segment provides wide range of solutions through installation of new technologies and enhancement of global structure. The Back Office Services segment provides one-stop back office operation services from documents sorting, error checks, data entry, to shipping, delivery of materials to customers. The Field Operation Services segment offers field operations and store-front and in-store customer services. The Digital Marketing Services segment provides customer support, optimizing and integrating various channels as websites, emails, chats, calls, and direct mails. The Overseas Services segment provides CRM (Customer Relationship Management)services to client companies for each country including Japan. The company was founded in June 1987 and is headquartered in Tokyo, Japan.

Financial Highlights

Mar 2020 JPYUSD
Revenue128,731M1,183.99M
Gross Profit21,865M201.10M
Operating income11,608M106.76M
Income before tax11,591M106.60M
Net income8,017M73.73M
EBITDA14,372M132.18M
Diluted EPS116.321.06
Dividends Per Share390.35
Total Assets66,283M613.98M
Total liabilities23,425M216.98M
Total equity42,852M396.94M
Operating cash flow11,083M101.93M
Currency in JPYCurrency in USD

Historical Data

 Mar 2016Mar 2017Mar 2018Mar 2019Mar 2020
Revenue 81,500.77M 96,188M 109,800M 115,750M 128,731M
Gross Profit 12,141.23M 12,944M 14,438M 15,366M 21,865M
Operating income 4,621.23M 4,373M 5,291M 5,527M 11,608M
Income before tax 4,711.83M 4,777M 5,647M -5,670M 11,591M
Net income 3,101.84M 3,264M 3,407M -7,283M 8,017M
EBITDA 8,358.13M 5,916M 8,680M 8,911M 14,372M
Diluted EPS 45.01 47.36 49.43 -105.67 116.32
Dividends Per Share 29 29 36 36 39
Total Assets 56,744.95M 66,388M 67,398M 56,050M 66,283M
Total liabilities 12,543.24M 18,644M 19,148M 18,235M 23,425M
Total equity 44,201.70M 47,741M 48,237M 37,812M 42,852M
Operating cash flow 590.78M 4,489M 7,291M 7,595M 11,083M
 Mar 2016Mar 2017Mar 2018Mar 2019Mar 2020
Revenue 678.69M 888.26M 990.68M 1,043.78M 1,183.99M
Gross Profit 101.10M 119.53M 130.26M 138.56M 201.10M
Operating income 38.48M 40.38M 47.73M 49.84M 106.76M
Income before tax 39.23M 44.11M 50.95M -51.12M 106.60M
Net income 25.83M 30.14M 30.74M -65.67M 73.73M
EBITDA 69.60M 54.63M 78.31M 80.35M 132.18M
Diluted EPS 0.37 0.43 0.44 -0.95 1.06
Dividends Per Share 0.24 0.26 0.32 0.32 0.35
Total Assets 504.87M 595.78M 633.73M 506.39M 613.98M
Total liabilities 111.59M 167.31M 180.04M 164.74M 216.98M
Total equity 393.27M 428.43M 453.56M 341.61M 396.94M
Operating cash flow 4.91M 41.45M 65.78M 68.48M 101.93M

Valuation Measures

Mar 2020
PER8.98
ROA13.10%
ROE19.87%
Operating margin9.01%
Profit margin6.22%

Key executives

  • President & Representative Director: Takashi Amino
  • Senior Executive Officer & Senior GM-Operations: Toshiaki Nakajima
  • CFO, Director & Chief Compliance Officer: Hiroyuki Koga
  • Director & Chief Information Officer: Hitoshi Kurokawa
  • Chief Human Resources Officer & Executive Officer: Shoji Hagiwara

Shareholders

  • Mitsui & Co., Ltd. (35.4%)
  • Central Security Patrols Co., Ltd. (9.2%)
  • Nikko Asset Management Co., Ltd. (4.6%)
  • Sumitomo Mitsui DS Asset Management Co., Ltd. (2.4%)
  • Sumitomo Mitsui Trust Asset Management Co., Ltd. (2.4%)
  • Nippon Life Insurance Co. (2.1%)
  • Sumitomo Mitsui Banking Pension Fund (2.1%)
  • The Vanguard Group, Inc. (1.6%)
  • Nomura Asset Management Co., Ltd. (1.6%)
  • Norges Bank Investment Management (1.1%)

Contact Details

  • Website:http://www.relia-group.com
  • Address: Odakyu Southern Tower, 16/F, 2-2-1 Yoyogi, Tokyo, 151-8583, Japan
  • Phone: +81.3.5351.7200

Related Companies

  • Moshi Moshi Hotline Dalian, Inc.
  • Relia Vietnam JSC
  • SPi CRM, Inc.
  • Oui Terrace KK
  • Infocom Technologies, Inc. (Philippines)
  • I Visit Corp.
  • Moshi Moshi Hotline Employee Stock Ownership Plan
  • MAXCOM, Inc. (Japan)

Competitors

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