NEW DELHI For Neha Bhatnagar, a 36-year-old living in the Indian capital, long train trips across the country have been anything but pleasant.
In July last year, she boarded the Goa Express to visit Shirdi, located more than 1,350km away in the western state of Maharashtra, and was "horrified" to find a small dead cockroach in the vegetarian meal she had ordered. "When I complained to the pantry boy, he offered to replace my meal, but I had lost all my appetite by then," she said, adding she was shocked to learn that there was not even a complaint book to register such issues.
