ArrowArtboardCreated with Sketch.Title ChevronTitle ChevronIcon FacebookIcon LinkedinIcon Mail ContactPath LayerIcon MailPositive ArrowIcon Print

Philippine outsourcing cuts targets as virus spurs automation

Vital industry that reeled from Trump and Duterte has yet to weigh Biden impact

The Philippines' call center agents are threatened by automation and the rise of artificial intelligence, trends expected to accelerate amid the pandemic.   © Reuters

MANILA -- The Philippines' vital outsourcing industry has tempered its revenue projections for the next two years as the call center-dominated sector expects to take a hit from a wave of automation spurred by the COVID-19 pandemic.

The industry, a pillar of the Southeast Asian nation's economy, is now bracing for the impact of the global health crisis after reeling from U.S. President Donald Trump's protectionism and President Rodrigo Duterte's corporate tax reform campaign that threatens outsourcing companies' incentives.

Sponsored Content

About Sponsored Content This content was commissioned by Nikkei's Global Business Bureau.

Nikkei Asian Review, now known as Nikkei Asia, will be the voice of the Asian Century.

Celebrate our next chapter
Free access for everyone - Sep. 30

Find out more