MANILA -- The Philippines' vital outsourcing industry has tempered its revenue projections for the next two years as the call center-dominated sector expects to take a hit from a wave of automation spurred by the COVID-19 pandemic.
The industry, a pillar of the Southeast Asian nation's economy, is now bracing for the impact of the global health crisis after reeling from U.S. President Donald Trump's protectionism and President Rodrigo Duterte's corporate tax reform campaign that threatens outsourcing companies' incentives.
