- The outsourcing industry in the Philippines is more buoyant after the uncertainty caused by the anti-US rhetoric that President Rodrigo Duterte employed during his first year in power.
- Moving up the value chain by developing worker skills remains a major challenge for an industry that faces a threat from robotics.
- Slowing revenue growth and job generation are likely to persist over the medium term.
Enthusiasm among business process outsourcing (BPO) firms in the Philippines is back, more than a year after President Rodrigo Duterte was elected. However, growth will continue to slow as staff training remains a challenge and robots emerge as a threat.